9 Consumer Promotion Strategies for the New Online Business
Consumer sales promotion is an essential part of your e-commerce business. With thousands of e-commerce retailers competing for consumers’ attention, it’s increasingly difficult to build your customer base without a promotion strategy.
Starting a new online business is an exciting but challenging process. One of the key components of a successful online business is a strong consumer sales promotion strategy. Consumer sales promotion is the use of incentives and other promotional tactics to encourage consumers to purchase a product or service.
Or, more specifically, to purchase the product/service from you.
Consumer Sales Promotion Strategies
In this blog, we will discuss nine consumer promotion strategies for new online businesses using the keyword consumer sales promotion:
1. Discount Codes and Coupons
Offering discount coupons is a classic promotion strategy that has been used by businesses for decades. Online businesses can create discount coupons that customers can use to get discounts on their purchases. These coupons can be distributed through various channels such as social media, email, or through the website itself.
2. Free Trials
Offering free trials is a great way to encourage customers to try your products without any commitment. This strategy works particularly well for software and subscription-based services. By offering a free trial, you can convince customers to try out your product, and if they like it, they are more likely to purchase it in the future.
3. Buy-One-Get-One-Free (BOGO) Offers
BOGO offers a popular sales promotion strategy that is particularly effective for products that are bought in pairs or multiples. For example, if you sell socks or shoes, you can offer a BOGO promotion where customers can get one pair free when they purchase two or more pairs.
4. Free Shipping
Shipping costs can be a major barrier for online shoppers. By offering free shipping, you can encourage customers to purchase more products and increase their overall satisfaction with your brand. Some businesses offer free shipping for a minimum purchase amount, while others offer it for specific products or as a limited-time promotion.
5. Loyalty Programs
Loyalty programs are a great way to reward customers for their loyalty and encourage them to make repeat purchases. By offering exclusive discounts, early access to new products, or other perks, you can build a loyal customer base that will be more likely to continue buying from your business in the future.
6. Referral Programs
Referral programs are a great way to tap into the power of word-of-mouth marketing. By offering incentives to customers who refer their friends and family to your business, you can generate new leads and expand your customer base. Referral programs can take many forms, such as discounts, free products, or other rewards.
7. Flash Sales
Flash sales are limited-time promotions that create a sense of urgency and encourage customers to make a purchase quickly. By offering a steep discount or another incentive for a limited time, you can generate a surge of sales and create excitement around your brand.
8. Social Media Contests
Social media contests are a great way to engage with your audience and generate buzz around your brand. By asking customers to share your products, tag their friends, or create user-generated content, you can create a fun and interactive experience that encourages customers to engage with your brand and increase their loyalty.
9. Bundling Products
Bundling products is a great way to increase the average order value and encourage customers to try new products. By offering a bundle of complementary products at a discounted price, you can encourage customers to make a larger purchase and increase their overall satisfaction with your brand.
Consumer Sales Promotion with RewardPort
Consumer sales promotion is an effective way to encourage consumers to make a purchase and build brand awareness. There are many consumer promotion strategies that new online businesses can use to boost their sales and establish themselves in the market.
By offering incentives, discounts, and other promotions, businesses can attract and retain customers, encourage them to try new products, and increase their overall satisfaction with the brand. You can avail the best strategies in your marketing plan with RewardPort’s team of dedicated marketers, you can create a powerful and effective sales promotion campaign that will help your business succeed.
Frequently Asked Questions: -
A flash sale makes your consumer base feel compelled to make a purchase right away. Flash sales may therefore be one of your best options for sales marketing, especially if your company does a significant portion of its business online.
The main objective of promotion is to raise consumer knowledge of the available goods and services as well as the reasons why they are valuable. Although encouraging quick purchases through incentives, sales promotion also tries to market goods and services.
Encourages new clients: Sales incentives provide prospective clients with a risk-free opportunity to try something novel. Increases awareness: By running advertisements alongside your sales campaign, you'll attract more customers and raise your brand's visibility.
How to Counter Product Return E-Commerce with Consumer Sales Promotion?
Product returns have been a significant challenge for online retail businesses. Every year about 20-30% of the products sold online face returns. That is not only a loss in revenue but also doubles up the costs for the sellers, not to mention damage to the reputation.
Handling product returns require a robust after-sale process, something which, small e-commerce retailer would find challenging to build. You can, however, work to reduce product returns and after-sale issues.
Addressing avoidable challenges like sizing, multiple purchases, and setting correct expectations are a few things every online retailer should consider. However, after this, you can also have specific consumer promotion campaigns to reduce the chances of returns even further.
The first thing to do before you start investing in consumer sales promotion campaigns is to estimate a budget. That will depend on how much product returns hurt your business overall. This is the maximum amount you should set aside for sales promotion to minimise returns.
How Product Returns Hurt More Than Your Reputation?
Not only do product returns result in lost revenue, but they also harm sellers’ reputations and customer loyalty. However, by implementing effective consumer sales promotion strategies, you can counter product returns and improve customer satisfaction.
The following expenses must be considered by a retailer when a product is returned:
- Labour: There will be labour costs associated with every step of the returns process, such as customer service, accounting reconciliations, shipping, warehousing, restocking, and reselling.
- Reselling: It may be necessary to repair or refurbish returned items before repackaging and reselling them if they are to be resold. The price of doing so may be far more than the selling price.
- Damaged Items: A product may need to be destroyed if it is returned in a damaged or unsaleable state, which means the retailer bears both the cost of the original purchase and the return.
Transportation: Costs associated with receiving returned items from a consumer can be high and may include paying for shipping, packaging, and labelling.
Consumer Promotion Strategies to Counter Returns
Now let us discuss how to counter product returns in e-commerce with consumer sales promotion:
1. Free Gifts with Purchase
Offering gifts with purchase is an effective way to incentivize customers to make a purchase and reduce the likelihood of returns. You can offer free products, samples, or other incentives to customers who make a minimum purchase amount.
2. Bundle Deals
Offering bundle deals is an effective way to increase sales and reduce the likelihood of returns. You can offer discounts on bundled products or services to incentivize customers to make larger purchases. Bundle deals can also help to increase the perceived value of your products or services.
3. Limited-Time Offers
Creating a sense of urgency can encourage customers to make a purchase and reduce the likelihood of returns. Offering limited-time promotions, such as flash sales or daily deals, can create a sense of urgency and motivate customers to make a purchase.
4. Discounts and Coupons
Offering discounts and coupons can incentivize customers to make a purchase and reduce the likelihood of returns. You can offer discounts on specific products or entire orders, and advertise these promotions through various channels, including email, social media, or your website. Coupons can also be offered to new customers as an incentive to try your products or services.
5. Free Shipping
One of the most common reasons for product returns is high shipping costs. By offering free shipping, you can incentivize customers to make a purchase and reduce the likelihood of returns. You can also offer free shipping for a minimum purchase amount to encourage customers to increase their cart value.
6. Loyalty Programs
Loyalty programs are designed to incentivize customers to make repeat purchases and reduce the likelihood of returns. You can offer exclusive discounts, reward points, or early access to new products or services to customers who join your loyalty program. Loyalty programs can also help to build long-term relationships with customers and improve customer retention.
7. Personalised Promotions
Personalised promotions are tailored to the individual needs and interests of your customers. By using data such as past purchases, browsing behaviour, or demographic information, you can offer promotions that are relevant and personalized to each customer. Personalised promotions can increase customer satisfaction and reduce the likelihood of returns.
8. Referral Programs
Referral programs are an effective way to incentivize existing customers to refer new customers to your business. You can offer incentives such as discounts, credits, or free products to customers who refer others to your business. Referral programs can help to increase customer acquisition and reduce the likelihood of returns.
9. Personalised Customer Support
Providing personalised customer support can help to reduce the likelihood of returns. By offering personalised support, you can address any concerns or issues that customers may have and improve their overall experience with your business. Personalised support can also help to build long-term relationships with customers and improve customer retention.
Run Effective Consumer Promotion Programs
Product returns can be a significant challenge for e-commerce businesses. However, with RewardPort’s effective consumer sales promotion strategies, you can counter product returns and improve customer satisfaction. By offering free shipping, discounts, gifts with purchase, loyalty programs, personalized promotions, limited-time offers, referral programs, bundle deals, and personalized customer support, you can incentivize customers to make a purchase and reduce the likelihood of returns.
Frequently Asked Questions: -
Consumer promotion is a marketing tactic intended to persuade customers to make larger purchases. Consumer sales promotion has two purposes: to increase brand recognition in the marketplace and foster brand loyalty among current customers, which in turn helps to increase sales and conversions.
Consumer promotions are short-term strategies created to fulfil short-term goals. Consumer sales promotion strategies can help you encourage purchases, boost in-store traffic, or just create excitement for your products or brand.
Companies can utilize a variety of sales promotion strategies, such as coupons, rebates, free samples, contests, prizes, loyalty plans, volume discounts, and point-of-purchase displays.
Most Common Mistakes People Make with Consumer Promotions
Consumer promotions are a popular marketing strategy used by businesses to drive sales, increase brand awareness, and create customer loyalty. However, despite the potential benefits, these promotions can also lead to several mistakes that can negatively impact your brand and bottom line.
Consumer promotions are marketing strategies aimed at attracting and retaining customers by offering incentives such as discounts, freebies, or bonuses. They are a crucial aspect of modern marketing and are used by companies to increase sales, build brand awareness, and enhance customer loyalty. In this blog, we will explore the different types of consumer promotions and how they can benefit your business.
1. Discounts and Coupons
One of the most popular consumer promotions are offering discounts on products or services. This can be achieved using coupons or special codes that customers can redeem for a specific discount on their purchases. This type of promotion is particularly effective for driving sales during slow periods or for introducing new products.
2. Free Samples
Another effective consumer promotion is providing free samples of products. This allows customers to try the product before they buy, and it can also serve to generate positive word-of-mouth advertising.
3. Buy-One-Get-One (BOGO) Offers
BOGO offers are a great way to encourage customers to purchase more than one item. This type of promotion works by offering customers a free item for every item they purchase.
4. Limited-Time Offers
Creating a sense of urgency can be a powerful motivator for customers to act. Limited-time offers, such as flash sales or time-bound discounts, can drive sales by encouraging customers to purchase before the offer expires.
5. Loyalty Programs
Loyalty programs are designed to reward customers for their repeated business. This can be in the form of points that can be redeemed for discounts or special offers, or it can be a tiered system that provides increasingly better rewards as customers make more purchases.
Consumer promotions are an effective way for businesses to increase sales, build brand awareness, and enhance customer loyalty. By offering a variety of promotions, businesses can reach a wider audience and create a more compelling customer experience. Whether you’re a small business or a large corporation, incorporating consumer promotions into your marketing strategy can lead to greater success and increased customer satisfaction.
In this blog, we will explore the most common mistakes people make with consumer promotions and how to avoid them.
1. Overcomplicating the Offer
A promotion that is too complicated or confusing can result in low participation and a negative customer experience. Make sure the offer is simple, easy to understand, and straightforward. Avoid using complex terms or requiring customers to jump through hoops to redeem the offer.
2. Failing to Set Clear Goals
Without clear goals, it is difficult to measure the success of your promotion and determine whether it is worth repeating in the future. Establish specific objectives such as increasing sales, boosting brand awareness, or driving traffic to your website. This will help you determine whether the promotion is achieving its intended purpose and make necessary adjustments if it is not.
3. Overshooting the Budget
Running a consumer promotion requires a budget, and a lack of resources can limit the potential impact of the promotion. Make sure you have allocated enough funds to support the promotion and run it effectively. This includes advertising costs, printing and distribution of promotional materials, and reward costs.
4. Poor Timing
Timing is critical when it comes to consumer promotions. Running a promotion during a slow period, or when your target audience is not actively engaged, can result in low participation and a lack of impact. Consider factors such as seasonality, holidays, and events when selecting the best time to run your promotion.
5. Neglecting Customer Service
Poor customer service can quickly ruin the positive impact of a promotion. Ensure that your customer service team is prepared to handle an increase in inquiries and is trained to assist customers with any questions or concerns related to the promotion.
6. Failing to Promote the Offer
The success of a promotion largely depends on how well it is promoted. Make sure to advertise the promotion through various channels such as email, social media, and in-store displays. This will help reach your target audience and increase participation in the promotion.
7. Lagging Follow-Up
Once the promotion is over, it’s important to follow up with customers to understand their experience and gather feedback. This will help you make necessary adjustments for future promotions and build stronger relationships with your customers.
Consumer promotions can be a powerful tool for businesses looking to drive sales and increase brand awareness. By avoiding the common mistakes outlined in this blog, you can run successful and effective promotions that provide measurable results and deliver positive customer experiences.
Your Guide to Consumer Promotion for 2023
As the holiday season approaches, brands have a special chance to both take advantage of one-time offers and plan their strategy for the upcoming year. Every year brings new customer expectations and trends, so savvy business leaders will use a combination of tried-and-true techniques and cutting-edge data to meet both present and future customers.
It makes sense that one of the most crucial marketing processes is the promotion plan.
It promotes your marketing messages, engages your target audience, and helps you connect with them. Creating promotion techniques is essential if you want to increase traffic and conversions.
You’re going to learn how to market your company and how to create a consumer promotional strategy with practical marketing techniques. You will then have a better understanding of public relations, mobile marketing, digital advertising, and content promotion.
What is a Promotion Strategy?
A promotion strategy is a workable plan to spread the word about your company, bring in more revenue, and increase customer loyalty. It should ideally answer the following for you:
- How to carry out your marketing strategy?
- Who to target?
- How to communicate with your audience?
- How to execute your consumer promotion plan?
Each year, many marketers spend more on business advertising, yet they get less in return. You must ensure that your words are reaching the people you want to address when you promote your brand. It is easier to get muffled in the noise of the market unless you have a crystal-clear communication strategy.
Additionally, it is exceedingly challenging to turn prospects into consumers without using persuasive marketing messages that evoke strong emotions and spark interest in and desire for your products.
Role of Promotions
One of the four components of the marketing mix is a consumer promotion. It is a component of marketing communication that reaches your target market to raise awareness and encourage dialogue with potential customers. With the aid of promotion, you may attract the interest of your target audience, pique their need for your goods and services, and persuade them to purchase from you.
- Increase Awareness: Educate your target market about the goods and services you offer. Your target market, consumer promotional marketing messages, and outreach techniques must all be determined.
- Foster Pursuits: Gaining their support for your company. To display originality, and difference from rivals and provide adequate material for lead nurturing, a well-designed content marketing plan is necessary.
- Lodge Demands: Making your services and products appealing. You may engage your prospect emotionally by sharing appealing features and advantages.
- Encourage Potential Customers to Act: Placing a call-to-action that will enable your target audience to quickly engage and discover the next steps. Each location you can position to promote conversions, including your website, online advertising, and social media.
Additionally, it will support the development of a stronger bond and encourage returning customers to do business with you for a longer period.
Types of Promotional Activities
You can draw in potential customers through a variety of consumer promotional marketing strategies. The customer loyalty program, internet advertising, and traditional marketing like face-to-face selling.
- Selling in Person: A company’s sales representatives personally deliver their offer to you in a sales presentation. With you, it is simpler to develop relationships than it is with the other strategies.
- Conventional Marketing: To reach a larger audience, encourage immediate engagement, and boost sales, you can employ any paid adverts. It is one-to-one marketing, and the price is determined by the amount bid.
- Direct Selling: Through marketing platforms, it is direct communication with a carefully targeted audience. It has a greater probability of receiving prompt feedback and maintaining client relationships.
- Sales Promotion: To encourage purchase and conversion by performing a short-term marketing campaign will activate attention. You will surely get immediate responses.
- Public Relations: You can give the right information and manage both positive and negative client feedback to improve your company’s reputation and foster stronger customer relationships.
- Customer Loyalty Program: It encourages your present clients to buy more frequently from you and stay with you, which over time results in significant earnings for you.
Why is a Promotional Strategy is so Important?
One of the most vital marketing procedures is business advertising. It focuses on the best ways to draw in suitable clientele, effectively market your goods and services, and persuade customers to purchase them.
If you execute a strong consumer promotion campaign effectively, you can move prospects from the awareness stage into the action stage. It enables you to develop a lasting relationship with your target market and build strong brand recognition and lead generation.
Additionally, creating a consumer promotion strategy aid in the reduction of pointless promotion expenses. This is because you’ll market to the appropriate audience rather than just everybody out there. And they’ll start favouring you over the competition as they begin to recognize you more.
Benefits of Promotin Strategy
Your promotion will be guided by your marketing plan. Additionally, it will significantly affect how consumers make decisions.
The main advantages of a promotion plan are as follows:
- Increases brand recognition
- Entices new customers
- The ideal moment to publish your promotion is now.
- Boosts the flow of qualified customers
- Differentiates yourself from the competition
- Gives your customer extra value.
- Engages the people you want to reach
- Motivates consumer choice
- Look for prospective collaborations
- Build up your customer base
- Increases your reputation
- Boosts prospects for word-of-mouth referrals
- Maintain a market share advantage over the competitors
- Boosts profits and sales
Market Leader in Rewards & Consumer Promotion Strategies
For the marketing efforts of your business, RewardPort provides a wide range of programs, services, goods, and solutions.
Our capacity for customisation is RewardPort’s area of competence. We can create, carry out, and implement a solution that is unique to your business.
6 Steps to an Effective Customer Loyalty Program
A loyalty and rewards program offers the possibility to solidify existing relationships, initiate new ones and convert your one-time visitors, consumers and prospects into repeat business and long-time contributors. Implementing a successful customer loyalty solutions is all in the process.
Nearly 60% of worldwide purchasers stated that loyalty programs were available where they shopped, and of those, a whopping 84% stated they have been more likely to visit these ones again.
Here are five steps you need to take as a way to build an effective loyalty program, and why they’re so essential to your achievement.
1. Target your most loyal customers
Analysing statistics collected through loyalty and gift card programs can help.
In reality, the blended facts flowing from POS, e-Commerce systems and loyalty companies carries treasure troves of client insights — revelations which could help stores to increase basket size, form advertising campaigns and perceive their most treasured loyalty members based on spending habits and preferences.
2. Segregate based on patterns
Determining a customer’s value need to never be a guessing game. Fortunately, data collected by loyalty program company can offer an exclusive insight into customer segments and the way to strategically allocate advertising money to every group.
It’s certainly one of big data’s most vital uses as evidenced by a recent Maritz Loyalty Report. The paper reveals that 94% of loyalty members opt to receive communications from their programs, yet only 53% describe the communications they acquire as relevant.
3. Establish program goals
Once a retailer has created customer segments, the subsequent step is to choose a couple of retention metrics to target with this system. Imagine being capable of delivering personalised reductions based on repeat purchase rate, common order value and purchase frequency.
Once you’ve picked your metrics, measure them to set up a baseline and in the future to test if this system is going on the right course.
4. Determine program structure
If you are honestly executing a custom method to loyalty marketing, imparting the right rewards will usually come naturally.
5. It must be obtainable.
Getting it right means that rewards have to be both unique to the brand experience and tailored to the purchase behaviour.
Random on the spot rewards drive pleasure, interest and momentum in the program and remember the fact that monetary-based rewards like gift cards are each highly-priced and common.
Reward with creative intent to provide a touch point with the intention to differentiate your brands in the minds of the customers.
You’ll be surprised on the goodwill this could engender
Establishing a loyalty and rewards program permits you to proactively communicate with your existing members, prospects or members instead of passively waiting for them to return to your website or stop by a shop to buy your product.
Talk to your clients and confirm whether your loyalty program is hitting its mark or not.
Don’t be afraid to experiment and continuously evolve to hold a unique place that caters to your consumer base. Your customers and bottom line will appreciate it.
Once you’re off and running, the sky’s the limit with loyalty.